The starting point
A product request does not always match the catalog. The conversation needs a way forward without inventing availability or ending with an unhelpful reply.
What was built
An agent was connected to catalog information and button-based options. The workflow considers searches without a match and offers the option to request human support.
What this implementation demonstrates
When a search has no match, the agent offers options to continue and lets the person request support from the team.
Scope and human judgment
Availability depends on the current catalog; the team handles decisions that require judgment.
Reviewed October 20, 2026