1. Data controller
NoCaosAI, domiciled in Bogotá D.C., Colombia, is responsible for personal data processed through this site and its business channels. Contact: contacto@nocaosai.com and +57 316 437 3774.
2. Data we may process
- Identification and contact data you provide, such as your name, company, email and phone number.
- Operational or commercial information you share during a diagnostic, conversation or proposal request.
- Scheduling and communications data when you book a call or contact us through WhatsApp, email or social media.
- Technical and usage data —such as device, browser, pages visited and interactions— only when you accept optional analytics.
3. Purposes
We use data to answer requests, conduct diagnostics, prepare proposals, deliver and support our services, manage appointments, keep the site secure, comply with legal obligations and improve the experience. We only send marketing communications when we have permission or another valid basis, and you may ask us to stop at any time.
4. Authorization and legal grounds
Depending on the context, processing relies on your prior informed consent, requested pre-contractual or contractual steps, legal obligations and legitimate interests that do not override your rights. Optional analytics and advertising remain disabled until you accept them.
5. Service providers
We may use providers that are necessary to operate our services, including Netlify (hosting), Cal.com (scheduling), Sender (forms and email), and Meta, Microsoft Clarity and Metricool (analytics and measurement, only with consent). You may also choose to visit WhatsApp, LinkedIn or other networks, which apply their own policies.
6. International transfers
Some providers process information outside Colombia. When this happens, we seek to use an appropriate legal basis and reasonable contractual or security safeguards.
7. Retention and security
We keep information only as long as needed for the stated purposes, the business relationship and applicable legal periods. We use reasonable access, minimization and security controls, although no Internet-connected system can guarantee zero risk.
8. Your rights
You may request access, correction, updating or deletion of your data; ask for evidence of authorization; learn how your information has been used; withdraw consent where applicable; and submit a complaint to the Colombian Superintendence of Industry and Commerce after completing the direct request process.
To exercise these rights, email contacto@nocaosai.com with your name, preferred response channel, specific request and enough information to verify your identity. We will respond within the legally applicable period.
9. Children
NoCaosAI services are intended for businesses and adults. We do not knowingly seek to collect information from children.
10. Updates
We may update this policy to reflect legal, technical or operational changes. The current version and its update date will remain available at this address.
This policy is interpreted under Colombia's Law 1581 of 2012 and any rules that regulate, amend or replace it.